Terms and Conditions

Last updated: 1 October 2026

These terms set out what you can expect from us when you order from Cryptomaan, and what we expect from you. Your statutory rights as a consumer always apply. Nothing in these terms limits them.

Article 1. Who we are

Cryptomaan (cryptomaan.nl, cryptomaan.de and cryptomaan.eu) is a webshop of:

Aurum Novum I B.V.
Trading names: Cryptomaan and BTC Direct Shop
Kerkenbos 1025
6546 BB Nijmegen
The Netherlands
Email: [email protected]
Chamber of Commerce (KvK) number: 80066720
VAT number: NL861544705B01

This address is not a returns address. You can read how returns work in Article 9.

Article 2. Definitions

We, us: Aurum Novum I B.V.
You: the customer. In these terms we assume that you are a consumer: a natural person who is not acting for purposes related to their trade, business or profession.
Contract: the sales or service contract you conclude with us through our webshop.
Withdrawal period: the period within which you can exercise your right of withdrawal.
Right of withdrawal: your right to withdraw from the contract within the withdrawal period without giving a reason.
Withdrawal function: the function in our webshop that lets you withdraw from the contract online.
Durable medium: a medium, such as email, that lets you store information unchanged and look at it again later.
Day: calendar day.

Article 3. When these terms apply

These terms apply to every offer in our webshop and to every contract you conclude with us through our webshop.
You can read, save and print these terms on our website at any time before you order. We also send them with your order confirmation. If you would like to receive them another way, we will send them to you free of charge on request.
If additional terms apply to a product or service, we state this with the offer. If terms contradict each other, the provision that is most favourable to you applies.
These terms are a translation of the Dutch original. If there are differences, the Dutch text prevails, unless this translation is more favourable to you.
If you order as a business, these terms also apply. Rights that the law gives only to consumers, such as the right of withdrawal, do not apply in that case, unless we agree otherwise with you. Information about larger quantities and ordering with VAT reverse charge is on the Business orders page.

Article 4. Our offer

We describe our products and services as completely and accurately as possible, so you can make a good choice. Photos give a true representation of the product.
Obvious mistakes or errors in our offer, such as a clearly incorrect price, do not bind us. If we have already confirmed such an order, we will let you know as soon as possible and immediately refund anything you have already paid.
If an offer is valid for a limited time or subject to special conditions, this is clearly stated with the offer.
For some products the right of withdrawal does not apply or applies only under conditions. This is stated with the product (see also Article 10).

Article 5. The contract

The contract is concluded as soon as you place your order and thereby accept our offer.
We confirm receipt of your order by email straight away. As long as we have not confirmed receipt, you can cancel the contract. If you have not received a confirmation, please contact us.
We protect our webshop and the payment process with appropriate technical and organisational measures.
Within the limits of the law, we may refuse or cancel an order if there is good reason to do so, for example if we suspect fraud. We will tell you why and immediately refund anything you have already paid.
At the latest on delivery, you receive by email: our business address, your order confirmation with the price including VAT and shipping costs, these terms, information about the right of withdrawal (or about the fact that it does not apply), the model withdrawal form and information about warranty and after-sales service.

Article 6. Prices and payment

All prices are in euros and include VAT. You see the shipping costs before you complete your order. What shipping costs per country and when it is free is shown on the Delivery times & shipping costs page.
The price that applies when you order is the price you pay. We do not increase it afterwards.
You pay when you complete your order, using one of the methods on the Payment methods page. If you pay by bank transfer, we ship your order as soon as we have received the payment.
Under Dutch law, you cannot be required as a consumer to pay more than half of the price in advance. If you want to make use of this, please contact us before you order.
If the payment details you provided or that we stated are incorrect, please let us know immediately.

Article 7. Delivery

We deliver to the address you give when you order.
We ship orders as quickly as possible. The expected shipping and delivery times per country are on the Delivery times & shipping costs page. In any case we deliver within 30 days, unless we agree a different period with you.
If your order is delayed, or if we cannot deliver it or can only deliver part of it, we will let you know no later than 30 days after your order. You may then cancel the contract free of charge. We immediately refund anything you have already paid. You also keep your right to any compensation.
The risk of damage to or loss of your order lies with us until your order has been delivered to you or to someone you designated in advance.
As soon as your parcel has been shipped, you receive a tracking code by email. If something is wrong, for example because your parcel shows as delivered but you have not received it, please contact us as soon as possible. The sooner you report it, the better we can sort it out with the carrier.
If you do not collect a parcel from the pick-up point, it is automatically returned to us. We then refund the full order amount, including the shipping costs.

Article 8. Right of withdrawal

You can also read how returns work in practice on the Returns and right of withdrawal page.

You may withdraw from a purchase within 14 days without giving a reason. We may ask you for the reason, but you are not obliged to give it.
The withdrawal period starts on the day after you, or someone you designated in advance (not the carrier), received the product. If you ordered several products in one order that are delivered separately, or if a delivery consists of several parcels, the period starts on the day after you received the last product or parcel.
For a service, the withdrawal period is 14 days from the day after the contract was concluded (see also Article 10, paragraph 3).
You notify us of a withdrawal within the withdrawal period in one of these ways:
a. via the withdrawal button at the bottom of every page of our webshop;
b. by email to the address in Article 1, stating your order number;
c. using the model withdrawal form in the annex, or with another clear statement.
We confirm receipt of your withdrawal by email straight away.

Article 9. Returns and refunds

After notifying us, you send the product back as soon as possible and no later than 14 days later. We send you a returns label or the returns address by email. The returns address can differ per order, so always use the address we give you.
If you send the product back yourself, keep the proof of postage and share the tracking code with us. You must be able to show that you exercised your right of withdrawal correctly and on time.
During the withdrawal period you handle the product and its packaging with care. You may only unpack and inspect the product as you would in a shop. Return it with all accessories and, where reasonably possible, in its original condition and packaging.
If you have used or handled the product more than necessary to assess it, you are liable for any reduction in its value. We may deduct this from the refund. This does not apply if we did not give you all legally required information about the right of withdrawal before or when the contract was concluded.
Return costs: from the Netherlands and Belgium you return free of charge with the label we give you. From other countries you pay the cost of returning the product yourself. If you use our returns label in that case, we deduct its cost from the refund.
We refund the full order amount, including the original shipping costs, as soon as possible and no later than 14 days after your notification. We may wait with the refund until we have received the product or until you have shown that you have sent it back, whichever is earlier.
We refund using the same payment method you used, unless you agree to another method. The refund is free of charge for you.
If you chose a more expensive delivery method than the cheapest standard delivery, we do not refund the extra cost of that method.
If you withdraw from the contract, any ancillary contracts related to it are automatically dissolved as well.

Article 10. Exceptions to the right of withdrawal

The right of withdrawal does not apply to, or lapses for, the following products and services. We state this clearly with the product before you order.

Hardware wallets and other sealed security products whose seal has been broken after delivery. These products contain sealed software. Once the seal is broken, nobody can guarantee that the device is secure and unused, and it cannot be sold again. The legal basis is Article 16(i) of Directive 2011/83/EU. So keep the seal intact as long as you are unsure whether you want to keep the product.
Products made to your specifications, that are not prefabricated or that are clearly personalised for you.
Services, once the service has been fully performed, if you expressly agreed beforehand that we could start performing it and acknowledged that you lose your right of withdrawal once the service has been fully performed. If you withdraw from a service after we have started performing it at your request, you pay an amount in proportion to what has already been performed.

Article 11. Warranty

We guarantee that our products conform to the contract, to the specifications in our offer and to reasonable requirements of soundness and usability. This is your statutory right to a product that conforms to the contract.
In addition, we give a 2-year warranty on our products. You can read how we handle a warranty claim on the Warranty and complaints page. This warranty does not affect your statutory rights.
An additional warranty from us, the manufacturer or the importer never limits the rights you have against us by law.
If you discover a defect, please report it as soon as possible. A report within 2 months of discovering the defect is always in time.
Damage caused by incorrect or careless use, by not following the manufacturer's instructions or by normal wear and tear is not covered by the warranty in paragraph 2.

Article 12. Liability

We are liable in accordance with the law. Our liability is limited to the amount of the order concerned. This limitation does not apply in the event of intent or deliberate recklessness on our part, to damage caused by death or personal injury, or to the extent that the law does not allow a limitation. Your rights to repair, replacement, price reduction or termination for a product that does not conform to the contract always remain fully intact.
A hardware wallet does not store crypto, but the keys that give access to your crypto. With your recovery phrase (seed phrase) you can restore that access, even if your device is broken or lost. Keep your seed phrase safe and offline, and never share it with anyone.
We are not liable for loss of crypto caused by:
a. your seed phrase, PIN code or password being lost or ending up with someone else;
b. not following the manufacturer's instructions, for example by using a device that someone else has already set up or a seed phrase you received from someone else;
c. your devices or accounts being hacked or misused outside our products;
d. a change in the price of a cryptocurrency.
This does not apply if the loss is the result of intent or deliberate recklessness on our part.
We will never ask for your seed phrase, PIN code or password. If you receive a message asking for these details on our behalf, do not respond and contact us.
If you want to report damage to us, please email us as soon as possible with your order number and a description.

Article 13. Complaints and disputes

If you have a complaint, email us with your order number and a clear description. Report a complaint as soon as possible after you discover the problem.
We respond within 14 days of receiving your complaint. If we need more time, you receive an acknowledgement within those 14 days and we tell you when you can expect a more detailed answer.
If we find your complaint justified, we provide a suitable solution, such as free repair or replacement of the product.
If we cannot resolve it together, you can submit your complaint to Webwinkelkeur (webwinkelkeur.nl). Webwinkelkeur mediates free of charge. If that does not resolve it, you can have your complaint handled by the independent disputes committee appointed by Webwinkelkeur. Its decision is binding on you and on us. Submitting a dispute to this committee involves a fee, which you pay to the committee.
You can also always take a dispute to the competent court.

Article 14. Applicable law

Dutch law applies to contracts with us.
If you do not live in the Netherlands, you keep the protection of the mandatory consumer protection rules of the country where you live.
The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

Article 15. Privacy

We handle your personal data with care. You can read how in our Privacy policy.

Article 16. Changes

We may change these terms. Your order is governed by the terms that applied when you placed it.

Annex. Model withdrawal form

Only complete and return this form if you want to withdraw from the contract. You can also use the withdrawal button in our webshop or send us an email.

To: Aurum Novum I B.V., Kerkenbos 1025, 6546 BB Nijmegen, The Netherlands, [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Goods / service:
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

(*) Delete as appropriate.