Getting started with your Trezor

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Own a Trezor? Open your model below. We explain how to confirm it is authentic, where to download Trezor Suite, where the manufacturer's own manual lives and how to manage the backup, PIN code and firmware updates.

Never share your recovery phraseNobody at cryptomaan, BTC Direct or Trezor will ever request it, whether by email, phone or chat. And don't enter it when a site or app prompts you for it.

Download Trezor Suite from trezor.io/start onlyAvoid finding the app through a search engine or an advert, as counterfeit apps that steal recovery phrases can appear there.

Select your Trezor

Trezor

Trezor Safe 7

1Verify first

How to tell if your Trezor Safe 7 is the real thing

Make sure the watermarked film around the box and the holographic seal over the USB-C port are intact.
Inside you'll find the device with screen protector, a USB-C cable and a starter kit with 2 backup cards, guide, safety leaflet and stickers.
The backup cards should be empty.
The device arrives without firmware; Trezor Suite installs the official, signed firmware.
On first connection, both secure elements and the microcontroller take part in an authenticity check in Trezor Suite. In doubt? Stop and get in touch with Trezor Support.

Trezor authenticity checktrezor.io

Packaging seal: Yes, holographic seal over the USB-C port, plus watermarked film around the box
In the box: 1 Trezor Safe 7, 1 USB-C to USB-C cable, 2 backup cards (20 words), getting-started guide, safety guide, Trezor stickers

2Getting started

Only download the software fromtrezor.io/start

Official manualtrezor.io

App: Trezor Suite
Need a phone or computer?: Yes: Trezor Suite on a computer or smartphone is required for installation and use; connect via USB-C or Bluetooth, on an iPhone via Bluetooth only
Phone: Android 12+ (via USB-C or Bluetooth); iOS 15+ (full functionality, via Bluetooth)
Computer: Windows 10+, macOS 12 (Monterey)+, Linux; also as a web app in Chromium browsers (Chrome, Edge, Brave); ChromeOS not officially supported

3Backup and access

Backup: 20-word backup (SLIP39, default), Multi-share Backup (recovery phrase split across several shares), or 12 or 24 words (BIP39)
PIN code: PIN code of 4 to 50 digits; the wallet is erased after 10 failed attempts
Passphrase: Yes, up to 50 characters; entered on the touchscreen or in Trezor Suite; never stored
About the passphrasetrezor.io
Recovering in another wallet: Yes: the 20-word backup follows the SLIP39 standard, 12- or 24-word backups follow BIP39; restorable in other wallets that support the same standard

Restoring, or forgot your code?

Recover from the backuptrezor.io Forgotten PIN codetrezor.io

4Keeping it current

Updating firmware: Updates through Trezor Suite on desktop or mobile; the model still gets updates

Firmware update, step by steptrezor.io

More about this wallet

Third-party wallets: MetaMask, Rabby, Exodus, Backpack, Rainbow, Safe, NuFi, Electrum, Sparrow
Coins supported: Trezor's current list
BTC Direct integration: Yes
Support from Trezor: Trezor support page
Guarantee: 2-year warranty through cryptomaan.eu Warranty and complaints
Product page: Trezor Safe 7 on cryptomaan.eu

Trezor Safe 5

1Verify first

How to tell if your Trezor Safe 5 is the real thing

Make sure the packaging (sometimes in plastic film) and the holographic seal over the USB-C port are intact.
Inside you'll find the device with screen protector, a USB-C cable and a starter kit with 2 backup cards, guide, safety leaflet and stickers.
The backup cards should be empty.
The device arrives without firmware; Trezor Suite installs the official, signed firmware.
Trezor Suite runs an authenticity check via the secure element on first connection. In doubt? Stop and get in touch with Trezor Support.

Trezor authenticity checktrezor.io

Packaging seal: Yes, holographic seal over the USB-C port; removing it leaves a 'VOID' residue. The box may come in plastic film
In the box: 1 Trezor Safe 5, 1 USB-C to USB-C cable, 2 backup cards (20 words), getting-started guide, Trezor stickers

2Getting started

Only download the software fromtrezor.io/start

Official manualtrezor.io

App: Trezor Suite
Need a phone or computer?: Yes: the device is set up and used through Trezor Suite on a computer or Android phone, connected with the USB-C cable; setting it up from an iPhone is not possible
Phone: Android 12+ (full functionality, via USB-C); iOS 15+ only for viewing balances, not for sending or setup
Computer: Windows 10+, macOS 12 (Monterey)+, Linux; also as a web app in Chromium browsers (Chrome, Edge, Brave); ChromeOS not officially supported

3Backup and access

Backup: 20-word backup (SLIP39, default), Multi-share Backup (recovery phrase split across several shares), or 12 or 24 words (BIP39)
PIN code: PIN code of 4 to 50 digits; the wallet is erased after 16 failed attempts
Passphrase: Yes, up to 50 characters; entered on the touchscreen or in Trezor Suite; never stored
About the passphrasetrezor.io
Recovering in another wallet: Yes: the 20-word backup follows the SLIP39 standard, 12- or 24-word backups follow BIP39; restorable in other wallets that support the same standard

Restoring, or forgot your code?

Recover from the backuptrezor.io Forgotten PIN codetrezor.io

4Keeping it current

Updating firmware: Updates through Trezor Suite on desktop, web or Android (not via iOS); the model still gets updates

Firmware update, step by steptrezor.io

More about this wallet

Third-party wallets: MetaMask, Rabby, Exodus, Backpack, Rainbow, Safe, NuFi, Electrum, Sparrow
Coins supported: Trezor's current list
BTC Direct integration: Yes
Support from Trezor: Trezor support page
Guarantee: 2-year warranty through cryptomaan.eu Warranty and complaints
Product page: Trezor Safe 5 on cryptomaan.eu

Trezor Safe 3

1Verify first

How to tell if your Trezor Safe 3 is the real thing

Make sure the packaging and the holographic seal over the USB-C port are intact.
Inside you'll find the device, 2 backup cards, getting-started guide, safety leaflet, stickers and USB-C cable.
The backup cards should be empty.
The device arrives without firmware; Trezor Suite installs the official, signed firmware.
Trezor Suite runs an authenticity check via the secure element on first connection. In doubt? Stop and get in touch with Trezor Support.

Trezor authenticity checktrezor.io

Packaging seal: Yes, holographic seal over the USB-C port; removing it leaves a 'VOID' residue
In the box: 1 Trezor Safe 3, 1 USB-C to USB-C cable, 2 backup cards (20 words), getting-started guide, Trezor stickers

2Getting started

Only download the software fromtrezor.io/start

Official manualtrezor.io

App: Trezor Suite
Need a phone or computer?: Yes: the device has no battery and is set up and used through Trezor Suite on a computer or Android phone; setting it up from an iPhone is not possible
Phone: Android 12+ (full functionality, via USB-C); iOS 15+ only for viewing balances, not for sending or setup
Computer: Windows 10+, macOS 12 (Monterey)+, Linux; also as a web app in Chromium browsers (Chrome, Edge, Brave); ChromeOS not officially supported

3Backup and access

Backup: 20-word backup (SLIP39, default), Multi-share Backup (recovery phrase split across several shares), or 12 or 24 words (BIP39)
PIN code: PIN code of 4 to 50 digits; the wallet is erased after 16 failed attempts
Passphrase: Yes, up to 50 characters; entered with the buttons on the device or in Trezor Suite; never stored
About the passphrasetrezor.io
Recovering in another wallet: Yes: the 20-word backup follows the SLIP39 standard, 12- or 24-word backups follow BIP39; restorable in other wallets that support the same standard

Restoring, or forgot your code?

Recover from the backuptrezor.io Forgotten PIN codetrezor.io

4Keeping it current

Updating firmware: Updates through Trezor Suite on desktop, web or Android (not via iOS); the model still gets updates

Firmware update, step by steptrezor.io

More about this wallet

Third-party wallets: MetaMask, Rabby, Exodus, Backpack, Rainbow, Safe, NuFi, Electrum, Sparrow
Coins supported: Trezor's current list
BTC Direct integration: Yes
Support from Trezor: Trezor support page
Guarantee: 2-year warranty through cryptomaan.eu Warranty and complaints
Product page: Trezor Safe 3 on cryptomaan.eu

Trezor Safe 7 - Bitcoin-only

1Verify first

How to tell if your Trezor Safe 7 - Bitcoin-only is the real thing

Make sure the watermarked film around the box and the holographic seal over the USB-C port are intact.
Inside you'll find the device with screen protector, a USB-C cable and a starter kit with 2 backup cards, guide, safety leaflet and stickers.
The backup cards should be empty.
The device arrives without firmware; Trezor Suite installs the official, signed firmware.
On first connection, both secure elements and the microcontroller take part in an authenticity check in Trezor Suite. In doubt? Stop and get in touch with Trezor Support.

Trezor authenticity checktrezor.io

Packaging seal: Yes, holographic seal over the USB-C port, plus watermarked film around the box
In the box: 1 Trezor Safe 7, 1 USB-C to USB-C cable, 2 backup cards (20 words), getting-started guide, safety guide, Trezor stickers

2Getting started

Only download the software fromtrezor.io/start

Official manualtrezor.io

App: Trezor Suite
Need a phone or computer?: Yes: Trezor Suite on a computer or smartphone is required for installation and use; connect via USB-C or Bluetooth, on an iPhone via Bluetooth only
Phone: Android 12+ (via USB-C or Bluetooth); iOS 15+ (full functionality, via Bluetooth)
Computer: Windows 10+, macOS 12 (Monterey)+, Linux; also as a web app in Chromium browsers (Chrome, Edge, Brave); ChromeOS not officially supported

3Backup and access

Backup: 20-word backup (SLIP39, default), Multi-share Backup (recovery phrase split across several shares), or 12 or 24 words (BIP39)
PIN code: PIN code of 4 to 50 digits; the wallet is erased after 10 failed attempts
Passphrase: Yes, up to 50 characters; entered on the touchscreen or in Trezor Suite; never stored
About the passphrasetrezor.io
Recovering in another wallet: Yes: the 20-word backup follows the SLIP39 standard, 12- or 24-word backups follow BIP39; restorable in other wallets that support the same standard

Restoring, or forgot your code?

Recover from the backuptrezor.io Forgotten PIN codetrezor.io

4Keeping it current

Updating firmware: Updates through Trezor Suite on desktop or mobile; the model still gets updates

Firmware update, step by steptrezor.io

More about this wallet

Third-party wallets: Third-party bitcoin wallets such as Electrum and Sparrow
BTC Direct integration: Yes
Support from Trezor: Trezor support page
Guarantee: 2-year warranty through cryptomaan.eu Warranty and complaints
Product page: Trezor Safe 7 - Bitcoin-only on cryptomaan.eu

Trezor Safe 5 - Bitcoin-only

1Verify first

How to tell if your Trezor Safe 5 - Bitcoin-only is the real thing

Make sure the packaging (sometimes in plastic film) and the holographic seal over the USB-C port are intact.
Inside you'll find the device with screen protector, a USB-C cable and a starter kit with 2 backup cards, guide, safety leaflet and stickers.
The backup cards should be empty.
The device arrives without firmware; Trezor Suite installs the official, signed firmware.
Trezor Suite runs an authenticity check via the secure element on first connection. In doubt? Stop and get in touch with Trezor Support.

Trezor authenticity checktrezor.io

Packaging seal: Yes, holographic seal over the USB-C port; removing it leaves a 'VOID' residue. The box may come in plastic film
In the box: 1 Trezor Safe 5 Bitcoin-only, 1 USB-C to USB-C cable, 2 backup cards (20 words), getting-started guide, Trezor stickers

2Getting started

Only download the software fromtrezor.io/start

Official manualtrezor.io

App: Trezor Suite
Need a phone or computer?: Yes: the device is set up and used through Trezor Suite on a computer or Android phone, connected with the USB-C cable; setting it up from an iPhone is not possible
Phone: Android 12+ (full functionality, via USB-C); iOS 15+ only for viewing balances, not for sending or setup
Computer: Windows 10+, macOS 12 (Monterey)+, Linux; also as a web app in Chromium browsers (Chrome, Edge, Brave); ChromeOS not officially supported

3Backup and access

Backup: 20-word backup (SLIP39, default), Multi-share Backup (recovery phrase split across several shares), or 12 or 24 words (BIP39)
PIN code: PIN code of 4 to 50 digits; the wallet is erased after 16 failed attempts
Passphrase: Yes, up to 50 characters; entered on the touchscreen or in Trezor Suite; never stored
About the passphrasetrezor.io
Recovering in another wallet: Yes: the 20-word backup follows the SLIP39 standard, 12- or 24-word backups follow BIP39; restorable in other wallets that support the same standard

Restoring, or forgot your code?

Recover from the backuptrezor.io Forgotten PIN codetrezor.io

4Keeping it current

Updating firmware: Updates through Trezor Suite on desktop, web or Android (not via iOS); the model still gets updates

Firmware update, step by steptrezor.io

More about this wallet

Third-party wallets: Third-party bitcoin wallets such as Electrum and Sparrow
BTC Direct integration: Yes
Support from Trezor: Trezor support page
Guarantee: 2-year warranty through cryptomaan.eu Warranty and complaints
Product page: Trezor Safe 5 - Bitcoin-only on cryptomaan.eu

Trezor Safe 3 - Bitcoin-only

1Verify first

How to tell if your Trezor Safe 3 - Bitcoin-only is the real thing

Make sure the packaging and the holographic seal over the USB-C port are intact.
Inside you'll find the device, 2 backup cards, getting-started guide, safety leaflet, stickers and USB-C cable.
The backup cards should be empty.
The device arrives without firmware; Trezor Suite installs the official, signed firmware.
Trezor Suite runs an authenticity check via the secure element on first connection. In doubt? Stop and get in touch with Trezor Support.

Trezor authenticity checktrezor.io

Packaging seal: Yes, holographic seal over the USB-C port; removing it leaves a 'VOID' residue
In the box: 1 Trezor Safe 3 Bitcoin-only, 1 USB-C to USB-C cable, 2 backup cards (20 words), getting-started guide, Trezor stickers

2Getting started

Only download the software fromtrezor.io/start

Official manualtrezor.io

App: Trezor Suite
Need a phone or computer?: Yes: the device has no battery and is set up and used through Trezor Suite on a computer or Android phone; setting it up from an iPhone is not possible
Phone: Android 12+ (full functionality, via USB-C); iOS 15+ only for viewing balances, not for sending or setup
Computer: Windows 10+, macOS 12 (Monterey)+, Linux; also as a web app in Chromium browsers (Chrome, Edge, Brave); ChromeOS not officially supported

3Backup and access

Backup: 20-word backup (SLIP39, default), Multi-share Backup (recovery phrase split across several shares), or 12 or 24 words (BIP39)
PIN code: PIN code of 4 to 50 digits; the wallet is erased after 16 failed attempts
Passphrase: Yes, up to 50 characters; entered with the buttons on the device or in Trezor Suite; never stored
About the passphrasetrezor.io
Recovering in another wallet: Yes: the 20-word backup follows the SLIP39 standard, 12- or 24-word backups follow BIP39; restorable in other wallets that support the same standard

Restoring, or forgot your code?

Recover from the backuptrezor.io Forgotten PIN codetrezor.io

4Keeping it current

Updating firmware: Updates through Trezor Suite on desktop, web or Android (not via iOS); the model still gets updates

Firmware update, step by steptrezor.io

More about this wallet

Third-party wallets: Third-party bitcoin wallets such as Electrum and Sparrow
BTC Direct integration: Yes
Support from Trezor: Trezor support page
Guarantee: 2-year warranty through cryptomaan.eu Warranty and complaints
Product page: Trezor Safe 3 - Bitcoin-only on cryptomaan.eu

If the brand's manual says something different from this page, go with the brand's manual.

Still stuck? Our customer service team is happy to help.

Updated 11 October 2026