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Getting started with your SecuX
Own a SecuX? Open your model below. We explain how to confirm it is authentic, which app you need and where to download it, where the manufacturer's own manual lives and how to manage the backup, PIN code and firmware updates.
Never share your recovery phraseNobody at cryptomaan, BTC Direct or SecuX will ever request it, whether by email, phone or chat. And don't enter it when a site or app prompts you for it.
Download SecuX software from secuxtech.com onlyAvoid finding the app through a search engine or an advert, as counterfeit apps that steal recovery phrases can appear there.
Select your SecuX
SecuX
SecuX Neo Series
1Verify first
How to tell if your SecuX Neo Series is the real thing
- Make sure the sealing labels on both the box and the device are unbroken and readable.
- Do the setup yourself: the device generates the 24 words on screen; never accept a pre-filled recovery phrase or PIN code.
- SecuX will never request your 24 words. Note: the app's 'Firmware Check' only checks for updates and is not an authenticity check.
- Packaging seal
- Yes, box and device are sealed with tamper-resistant labels
- In the box
- NeoGold: device, USB-C cable, 2 recovery sheets, getting-started guide. Neo-X: also 2 X-SEED plates and an engraving pen
2Getting started
Only download the software fromsecuxtech.com/pages/connect-wallet
- App
- SecuX Wallet app (iOS and Android)
- Need a phone or computer?
- Setup (PIN code, 24 words) happens on the device itself; after that the SecuX Wallet app on a smartphone is required
- Phone
- Android 6.0+, iOS 12+
- Computer
- Desktop not supported; runs solely with the SecuX Wallet mobile app
3Backup and access
- Backup
- 24-word recovery phrase on paper recovery sheets; on the Neo-X also X-SEED plates with an engraving pen
- PIN code
- PIN code of 4 to 8 digits; the device resets after 5 failed attempts
- Recovering in another wallet
- Yes, restorable in wallets supporting BIP32, BIP39 and BIP44
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through the SecuX Wallet app over Bluetooth; the app checks for new firmware automatically
More about this wallet
- Third-party wallets
- MetaMask, WalletConnect
- Coins supported
- SecuX's current list
- BTC Direct integration
- Yes
- Support from SecuX
- DocumentationContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SecuX Neo Series on cryptomaan.eu
SecuX V20
1Verify first
How to tell if your SecuX V20 is the real thing
- Make sure the sealing labels on both the box and the device are unbroken and readable.
- Do the setup yourself: the device generates the 24 words on screen; never accept a pre-filled recovery phrase or PIN code.
- SecuX will never request your 24 words. Note: the app's 'Firmware Check' only checks for updates and is not an authenticity check.
- Packaging seal
- Yes, box and device are sealed with tamper-resistant labels
- In the box
- 1 SecuX V20, 1 USB-C cable, 1 protective cover, 2 recovery sheets, 1 quick start guide
2Getting started
Only download the software fromsecuxtech.com/pages/connect-wallet
- App
- SecuXess (web app) and SecuX Mobile app
- Need a phone or computer?
- Setup (PIN code, 24 words) happens on the device itself; management and transactions require the web app or the mobile app
- Phone
- Android 6.0+, iOS 12+ (via Bluetooth)
- Computer
- Windows 10+, macOS 10.13.6+, Linux or ChromeOS, through the browser (Chrome 71+ or Opera 57+)
3Backup and access
- Backup
- 24-word recovery phrase (BIP39) on paper recovery sheets; 12 or 18 words can be used for recovery as well
- PIN code
- PIN code of 4 to 8 digits; the device resets after 5 failed attempts
- Passphrase
- Yes, in the form of a 'Hidden Wallet': passphrase of 1 to 99 characters with a separate PIN code of 4 to 8 digits
- Recovering in another wallet
- Yes, restorable in wallets supporting BIP32, BIP39 and BIP44
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through the SecuXess web app with a USB cable in Chrome, or over Bluetooth using the SecuX Firmware Update app
More about this wallet
- Third-party wallets
- MetaMask (via QR code), WalletConnect 2.0
- Coins supported
- SecuX's current list
- BTC Direct integration
- Yes
- Support from SecuX
- DocumentationContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SecuX V20 on cryptomaan.eu
SecuX Nifty
1Verify first
How to tell if your SecuX Nifty is the real thing
- Make sure the sealing labels on both the box and the device are unbroken and readable.
- Do the setup yourself: the device generates the 24 words on screen; never accept a pre-filled recovery phrase or PIN code.
- SecuX will never request your 24 words. Note: the app's 'Firmware Check' only checks for updates and is not an authenticity check.
- Packaging seal
- Yes, box and device are sealed with tamper-resistant labels
- In the box
- 1 SecuX Nifty, 1 USB-C cable, 1 aluminium seed plate, 2 recovery sheets
2Getting started
Only download the software fromsecuxtech.com/pages/connect-wallet
- App
- SecuX Wallet app (iOS and Android)
- Need a phone or computer?
- Setup (PIN code, 24 words) happens on the device itself; after that the SecuX Wallet app on a smartphone is required
- Phone
- Android 6.0+, iOS 12+
- Computer
- Desktop not supported; runs solely with the SecuX Wallet mobile app
3Backup and access
- Backup
- 24-word recovery phrase on paper recovery sheets plus an included aluminium plate
- PIN code
- PIN code of 4 to 8 digits; the device resets after 5 failed attempts
- Passphrase
- No
- Recovering in another wallet
- Yes, restorable in wallets supporting BIP32, BIP39 and BIP44
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through the SecuX Wallet app over Bluetooth; the app checks for new firmware automatically
More about this wallet
- Third-party wallets
- WalletConnect 2.0; MetaMask announced as coming
- Coins supported
- SecuX's current list
- BTC Direct integration
- Yes
- Support from SecuX
- DocumentationContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SecuX Nifty on cryptomaan.eu
SecuX W20C-PLUS
1Verify first
How to tell if your SecuX W20C-PLUS is the real thing
- Make sure the sealing labels on both the box and the device are unbroken and readable.
- Do the setup yourself: the device generates the 24 words on screen; never accept a pre-filled recovery phrase or PIN code.
- SecuX will never request your 24 words. Note: the app's 'Firmware Check' only checks for updates and is not an authenticity check.
- Packaging seal
- Yes, box and device are sealed with tamper-resistant labels
- In the box
- W20 series: hardware wallet, USB cable, protective cover, 2 recovery sheets, quick start guide
2Getting started
Only download the software fromsecuxtech.com/pages/connect-wallet
- App
- SecuXess (web app) and SecuX Mobile app
- Need a phone or computer?
- Setup (PIN code, 24 words) happens on the device itself; management and transactions require the web app or the mobile app
- Phone
- Android 6.0+, iOS 12+ (via Bluetooth)
- Computer
- Windows 10+, macOS 10.13.6+, Linux or ChromeOS, through the browser (Chrome 71+ or Opera 57+)
3Backup and access
- Backup
- 24-word recovery phrase (BIP39) on paper recovery sheets; 12 or 18 words can be used for recovery as well
- PIN code
- PIN code of 4 to 8 digits; the device resets after 5 failed attempts
- Passphrase
- Yes, in the form of a 'Hidden Wallet': passphrase of 1 to 99 characters with a separate PIN code of 4 to 8 digits
- Recovering in another wallet
- Yes, restorable in wallets supporting BIP32, BIP39 and BIP44
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through the SecuXess web app with a USB cable in Chrome, or over Bluetooth using the SecuX Firmware Update app
More about this wallet
- Third-party wallets
- MetaMask (via QR code), WalletConnect
- Coins supported
- SecuX's current list
- BTC Direct integration
- Yes
- Support from SecuX
- DocumentationContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SecuX W20C-PLUS on cryptomaan.eu
SecuX W10C-PLUS
1Verify first
How to tell if your SecuX W10C-PLUS is the real thing
- Make sure the sealing labels on both the box and the device are unbroken and readable.
- Do the setup yourself: the device generates the 24 words on screen; never accept a pre-filled recovery phrase or PIN code.
- SecuX will never request your 24 words.
- Packaging seal
- Yes, box and device are sealed with tamper-resistant labels
- In the box
- W10 series: hardware wallet, USB cable, black sleeve, 2 recovery sheets, quick start guide
2Getting started
Only download the software fromsecuxtech.com/pages/connect-wallet
- App
- SecuXess (web app)
- Need a phone or computer?
- Yes: the device has no battery and only runs when plugged into a computer; management and transactions require the SecuXess web app
- Phone
- Not supported; computer only
- Computer
- Windows 10, macOS 10.13.6+, Linux or ChromeOS, through the browser (Chrome 71+ or Opera 57+)
3Backup and access
- Backup
- 24-word recovery phrase (BIP39) on paper recovery sheets; 12 or 18 words can be used for recovery as well
- PIN code
- PIN code of 4 to 8 digits; the device resets after 5 failed attempts
- Passphrase
- Yes, in the form of a 'Hidden Wallet': passphrase of 1 to 99 characters with a separate PIN code of 4 to 8 digits
- Recovering in another wallet
- Yes, restorable in wallets supporting BIP32, BIP39 and BIP44
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through the SecuXess web app with a USB cable in Chrome
More about this wallet
- Coins supported
- SecuX's current list
- BTC Direct integration
- Yes
- Support from SecuX
- DocumentationContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SecuX W10C-PLUS on cryptomaan.eu
If the brand's manual says something different from this page, go with the brand's manual.
Still stuck? Our customer service team is happy to help.
Updated 11 October 2026
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