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Getting started with your SafePal
Own a SafePal? Open your model below. We explain how to confirm it is authentic, where to download the SafePal App, where the manufacturer's own manual lives and how to manage the backup, PIN code and firmware updates.
Never share your recovery phraseNobody at cryptomaan, BTC Direct or SafePal will ever request it, whether by email, phone or chat. And don't enter it when a site or app prompts you for it.
Download the SafePal App from safepal.com/en/download onlyAvoid finding the app through a search engine or an advert, as counterfeit apps that steal recovery phrases can appear there.
Select your SafePal
SafePal
SafePal S1
1Verify first
How to tell if your SafePal S1 is the real thing
- Make sure the package is unopened and undamaged, and that the anti-counterfeit stickers on the box are unbroken.
- Turn on the device and pick a language: the 'Device Authentication' screen displays a QR code.
- Scan that QR code with your phone's browser and type the 6-digit code shown on the device into the verification page.
- The result tells you whether the device is authentic and has never been used before. No authentication screen, or the check fails? Then don't use the device and get in touch with SafePal.
SafePal authenticity checksafepalsupport.zendesk.comMore on the authenticity checksafepalsupport.zendesk.com
- Packaging seal
- Yes, the box carries anti-counterfeit stickers
- In the box
- 1 SafePal S1, 1 cleaning cloth, 3 mnemonic phrase cards, 1 manual, 1 card for downloading the app, 2 stickers, 1 USB cable
2Getting started
Only download the software fromsafepal.com/en/download
- App
- SafePal App (iOS and Android) and SafePal Extension (Chrome, Edge and Firefox)
- Need a phone or computer?
- Yes: at first start-up you use a phone to scan the QR code on the device for the authenticity check, and balances and transactions require the SafePal App. The wallet itself is created on the device
- Phone
- Android, iOS 15.0+
- Computer
- Windows and macOS for firmware updates (via USB); usable on a computer with the SafePal Extension (Chrome, Edge and Firefox)
3Backup and access
- Backup
- Recovery phrase (mnemonic phrase) of 12, 18 or 24 words, written on the 3 included mnemonic phrase cards
- PIN code
- PIN code of 6 to 12 digits; digits appear as dots and the keypad can be shuffled. After several failed attempts the device wipes the private key and you need to restore with the recovery phrase
- Passphrase
- Yes; set it on the device via Settings > Passphrase once the PIN has been entered. Letters, digits and symbols, 60 characters maximum, case-sensitive. Every passphrase creates a separate wallet under the same recovery phrase
- Recovering in another wallet
- Yes, restorable in any wallet that supports BIP39/BIP44
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Computer only (Windows or Mac), not by phone: get the upgrade.bin file from safepal.com/upgrade using the serial number, switch the S1 to 'Upgrade Mode' over USB and drop the file onto the virtual drive
More about this wallet
- Third-party wallets
- Works with the SafePal App and the SafePal Extension
- Coins supported
- SafePal's current list
- BTC Direct integration
- No
- Support from SafePal
- SafePal support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SafePal S1 on cryptomaan.eu
SafePal S1 Pro
1Verify first
How to tell if your SafePal S1 Pro is the real thing
- Make sure the package is unopened and undamaged, and that the anti-counterfeit stickers on the box are unbroken.
- Turn on the device and pick a language: the 'Device Authentication' screen displays a QR code.
- Scan that QR code with your phone's browser and type the 6-digit code shown on the device into the verification page.
- The result tells you whether the device is authentic and has never been used before. No authentication screen, or the check fails? Then don't use the device and get in touch with SafePal.
SafePal authenticity checksafepalsupport.zendesk.comMore on the authenticity checksafepalsupport.zendesk.com
- Packaging seal
- Yes, the box carries anti-counterfeit stickers
- In the box
- 1 SafePal S1 Pro, 1 cleaning cloth, 3 mnemonic phrase cards, 1 manual, 1 card for downloading the app, 2 stickers, 1 USB cable
2Getting started
Only download the software fromsafepal.com/en/download
- App
- SafePal App (iOS and Android) and SafePal Extension (Chrome, Edge and Firefox)
- Need a phone or computer?
- Yes: at first start-up you use a phone to scan the QR code on the device for the authenticity check, and balances and transactions require the SafePal App. The wallet itself is created on the device
- Phone
- Android, iOS 15.0+
- Computer
- Windows and macOS for firmware updates (via USB); usable on a computer with the SafePal Extension (Chrome, Edge and Firefox)
3Backup and access
- Backup
- Recovery phrase (mnemonic phrase) of 12, 18 or 24 words, written on the 3 included mnemonic phrase cards; verifiable via Settings > Seed Verification
- PIN code
- PIN code, changeable via Settings > Change PIN, with an optional shuffled keypad (Random PIN Keypad). The PIN has 6 to 12 digits; after several failed attempts the device wipes the private key and you need to restore with the recovery phrase
- Passphrase
- Yes; set it on the device via Settings > Passphrase. Letters, digits and symbols, 60 characters maximum, case-sensitive. Every passphrase creates a separate wallet under the same recovery phrase
- Recovering in another wallet
- Yes, restorable in any wallet that supports BIP39/BIP44
4Keeping it current
- Updating firmware
- Computer only (Windows or Mac), not by phone: get the upgrade.bin file from safepal.com/upgrade using the serial number, switch the S1 Pro to 'Upgrade Mode' over USB and drop the file onto the virtual drive
More about this wallet
- Third-party wallets
- Works with the SafePal App and the SafePal Extension
- Coins supported
- SafePal's current list
- BTC Direct integration
- No
- Support from SafePal
- SafePal support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SafePal S1 Pro on cryptomaan.eu
SafePal X1
1Verify first
How to tell if your SafePal X1 is the real thing
- Make sure the package is unopened and undamaged, and that the anti-counterfeit stickers on the box are unbroken.
- Turn on the X1, pick a language and pair it over Bluetooth with the SafePal App (version 4.2.0 or later): Hardware Wallet > SafePal X1 > Start Connection.
- Tap 'Activate' in the app; the app then verifies the device.
- After a successful activation the app shows the serial number and the moment of activation. If the device turns out to be fake or previously used, stop using it and get in touch with SafePal.
SafePal authenticity checksafepalsupport.zendesk.comMore on the authenticity checksafepalsupport.zendesk.com
- Packaging seal
- Yes, the box carries anti-counterfeit stickers
- In the box
- 1 SafePal X1, 1 cleaning cloth, 3 mnemonic phrase cards, 1 manual, 1 card for downloading the app, 2 stickers, 1 USB cable
2Getting started
Only download the software fromsafepal.com/en/download
- App
- SafePal App (iOS and Android) and SafePal Extension (Chrome, Edge and Firefox)
- Need a phone or computer?
- Yes, the X1 is activated over Bluetooth in the SafePal App before a wallet can be created on the device
- Phone
- Android, iOS 15.0+; SafePal App version 4.2.0 or later
- Computer
- A computer is needed for firmware updates (via USB); usable on a computer with the SafePal Extension (Chrome, Edge and Firefox)
3Backup and access
- Backup
- Recovery phrase (mnemonic phrase); you pick the length when creating it (12, 18 or 24 words) and write the words on the 3 included mnemonic phrase cards
- PIN code
- PIN code, set when the wallet is created and required to approve every transaction. The X1 includes a self-destruct mechanism
- Passphrase
- Yes. Within SafePal wallets, a passphrase can be up to 60 characters (letters, digits and symbols) and is case-sensitive
- Recovering in another wallet
- Yes, restorable in any wallet that supports BIP39/BIP44
4Keeping it current
- Updating firmware
- Computer only, not by phone: get the upgrade.bin file from safepal.com/upgrade using the serial number, plug the X1 in over USB, select 'Enter Upgrade Mode' and drop the file onto the virtual drive
More about this wallet
- Third-party wallets
- Works with the SafePal App and the SafePal Extension
- Coins supported
- SafePal's current list
- BTC Direct integration
- No
- Support from SafePal
- SafePal support page
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- SafePal X1 on cryptomaan.eu
If the brand's manual says something different from this page, go with the brand's manual.
Still stuck? Our customer service team is happy to help.
Updated 11 October 2026
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