Getting started with your OneKey

← Back to all wallets

Own a OneKey? Open your model below. We explain how to confirm it is authentic, where to download the OneKey App, where the manufacturer's own manual lives and how to manage the backup, PIN code and firmware updates.

Never share your recovery phraseNobody at cryptomaan, BTC Direct or OneKey will ever request it, whether by email, phone or chat. And don't enter it when a site or app prompts you for it.

Download the OneKey App from onekey.so/download onlyAvoid finding the app through a search engine or an advert, as counterfeit apps that steal recovery phrases can appear there.

Select your OneKey

OneKey

OneKey Pro

1Verify first

How to tell if your OneKey Pro is the real thing

Look over the packaging: there should be no signs the box was opened or re-glued, the 'self-destruct' label should be undamaged and the holographic seal on the device should still be in place.
Turn on the device: it should be brand new, with no PIN, recovery phrase or wallet.
Connect it to the OneKey App and run the authenticity check: click the account name, select the hardware wallet, then 'Edit' > 'Device authentication', and confirm on the device.
When the screen reads 'Verification successful', it's a genuine OneKey device. Broken seal, or the device has already been set up? Don't use it and contact OneKey support.

OneKey authenticity checkhelp.onekey.so More on the authenticity checkhelp.onekey.so

Packaging seal: Yes: a 'self-destruct' label on the box and a holographic seal on the device; the shrink wrap only offers protection and is not a mark of authenticity
In the box: 1 OneKey Pro, 1 USB-C cable, 3 recovery sheets

2Getting started

Only download the software fromonekey.so/download

Official manualonekey.so

App: OneKey App (Windows, macOS, Linux, iOS, Android and a browser extension for Chrome)
Need a phone or computer?: No for setup: the recovery phrase is generated offline on the device. Balances, transactions and the authenticity check require the OneKey App on a phone or computer
Phone: Android 8.0+, iOS 14.0+ and iPadOS 14.0+
Computer: Windows 10+, macOS 10.11+, Linux (Ubuntu 12.04+, Fedora 21+, Debian 8+)

3Backup and access

Backup: 12- or 24-word recovery phrase, written on the 3 included recovery sheets
PIN code: PIN code of 6 to 50 digits on the touchscreen, supplemented by a fingerprint; 5 incorrect PINs in a row reset the device. With 'Attach to PIN' (firmware 4.15.0+), a second PIN directly opens a hidden passphrase wallet
Passphrase: Yes; enable it on the device via Settings > Wallet > Passphrase. You type the passphrase in the OneKey App and confirm it on the device; 50 characters max (ASCII 32-126), stored nowhere. Every passphrase opens a separate hidden wallet
About the passphrasehelp.onekey.so
Recovering in another wallet: Recovery phrase is BIP39-compliant

Restoring, or forgot your code?

Forgotten PIN codehelp.onekey.so Reset the devicehelp.onekey.so

4Keeping it current

Updating firmware: Using the OneKey App or firmware.onekey.so. Downgrades to versions with known problems are blocked

Firmware update, step by stephelp.onekey.so

More about this wallet

Third-party wallets: MetaMask, OKX Wallet, Rabby and Sparrow; plus dApps through WalletConnect v2
Coins supported: OneKey's current list
BTC Direct integration: No
Support from OneKey: OneKey support page
Guarantee: 2-year warranty through cryptomaan.eu Warranty and complaints
Product page: OneKey Pro on cryptomaan.eu

OneKey Classic 1S

1Verify first

How to tell if your OneKey Classic 1S is the real thing

Look over the packaging: there should be no signs the box was opened or re-glued, the 'self-destruct' label should be undamaged and the holographic seal on the device should still be in place.
Turn on the device: it should be brand new, with no PIN, recovery phrase or wallet.
Connect it to the OneKey App and run the authenticity check: click the account name, select the hardware wallet, then 'Edit' > 'Device authentication', and confirm on the device.
When the screen reads 'Verification successful', it's a genuine OneKey device. Broken seal, or the device has already been set up? Don't use it and contact OneKey support.

OneKey authenticity checkhelp.onekey.so More on the authenticity checkhelp.onekey.so

Packaging seal: Yes: a 'self-destruct' label on the box and a holographic seal on the device; the shrink wrap (absent on the Classic series from September through November 2025) only offers protection and is not a mark of authenticity
In the box: 1 OneKey Classic 1S, 1 USB-C cable, 3 recovery sheets, 1 sticker

2Getting started

Only download the software fromonekey.so/download

Official manualonekey.so

App: OneKey App (Windows, macOS, Linux, iOS, Android and a browser extension for Chrome)
Need a phone or computer?: No for setup: the recovery phrase is generated offline on the device. Balances, transactions and the authenticity check require the OneKey App on a phone or computer
Phone: Android 8.0+, iOS 14.0+
Computer: Windows 10+, macOS 10.11+, Linux (Ubuntu 12.04+, Fedora 21+, Debian 8)

3Backup and access

Backup: 12- or 24-word recovery phrase, written on the 3 included recovery sheets
PIN code: PIN code of 6 to 9 digits (digits 1 to 9, no 0); when used with the app, the device displays the digit positions and you tap them in the app. 5 incorrect PINs in a row reset the device. 'Attach to PIN' from firmware 3.14.0
Passphrase: Yes; enable it on the device via Settings > Security > Passphrase. You type the passphrase in the OneKey App and confirm it on the device; 50 characters max (ASCII 32-126), stored nowhere. Every passphrase opens a separate hidden wallet
About the passphrasehelp.onekey.so
Recovering in another wallet: Recovery phrase is BIP39-compliant

Restoring, or forgot your code?

Forgotten PIN codehelp.onekey.so Reset the devicehelp.onekey.so

4Keeping it current

Updating firmware: Using the OneKey App or firmware.onekey.so. Downgrades to versions with known problems are blocked

Firmware update, step by stephelp.onekey.so

More about this wallet

Third-party wallets: MetaMask, OKX Wallet, Rabby and Sparrow; plus dApps through WalletConnect v2
Coins supported: OneKey's current list
BTC Direct integration: No
Support from OneKey: OneKey support page
Guarantee: 2-year warranty through cryptomaan.eu Warranty and complaints
Product page: OneKey Classic 1S on cryptomaan.eu

OneKey Classic 1S Pure

1Verify first

How to tell if your OneKey Classic 1S Pure is the real thing

Look over the packaging: there should be no signs the box was opened or re-glued, the 'self-destruct' label should be undamaged and the holographic seal on the device should still be in place.
Plug in the device: it should be brand new, with no PIN, recovery phrase or wallet.
Connect it to the OneKey App and run the authenticity check: click the account name, select the hardware wallet, then 'Edit' > 'Device authentication', and confirm on the device.
When the screen reads 'Verification successful', it's a genuine OneKey device. Broken seal, or the device has already been set up? Don't use it and contact OneKey support.

OneKey authenticity checkhelp.onekey.so More on the authenticity checkhelp.onekey.so

Packaging seal: Yes: a 'self-destruct' label on the box and a holographic seal on the device; the shrink wrap (absent on the Classic series from September through November 2025) only offers protection and is not a mark of authenticity
In the box: 1 OneKey Classic 1S Pure, 1 USB-C cable, 3 recovery sheets, 1 sticker

2Getting started

Only download the software fromonekey.so/download

Official manualonekey.so

App: OneKey App (Windows, macOS, Linux, iOS, Android and a browser extension for Chrome)
Need a phone or computer?: The device has no battery and must always be connected over USB-C to a phone, computer or other power source. The recovery phrase is generated on the device itself; balances, transactions and the authenticity check require the OneKey App
Phone: Android 8.0+, iOS 14.0+
Computer: Windows 10+, macOS 10.11+, Linux (Ubuntu 12.04+, Fedora 21+, Debian 8)

3Backup and access

Backup: 12- or 24-word recovery phrase, written on the 3 included recovery sheets
PIN code: PIN code of 6 to 9 digits (digits 1 to 9, no 0); when used with the app, the device displays the digit positions and you tap them in the app. 5 incorrect PINs in a row reset the device
Passphrase: Yes; enable it on the device via Settings > Security > Passphrase. You type the passphrase in the OneKey App and confirm it on the device; 50 characters max (ASCII 32-126), stored nowhere. Every passphrase opens a separate hidden wallet
About the passphrasehelp.onekey.so
Recovering in another wallet: Recovery phrase is BIP39-compliant

Restoring, or forgot your code?

Forgotten PIN codehelp.onekey.so Reset the devicehelp.onekey.so

4Keeping it current

Updating firmware: Using the OneKey App or firmware.onekey.so

Firmware update, step by stephelp.onekey.so

More about this wallet

Third-party wallets: MetaMask, OKX Wallet, Rabby and Sparrow; plus dApps through WalletConnect v2
Coins supported: OneKey's current list
BTC Direct integration: No
Support from OneKey: OneKey support page
Guarantee: 2-year warranty through cryptomaan.eu Warranty and complaints
Product page: OneKey Classic 1S Pure on cryptomaan.eu

If the brand's manual says something different from this page, go with the brand's manual.

Still stuck? Our customer service team is happy to help.

Updated 11 October 2026