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Getting started with your NGRAVE
Own an NGRAVE ZERO? Below we explain how to confirm it is authentic, where to download NGRAVE LIQUID, where the manufacturer's own manual lives and how to manage the backup, PIN code and firmware updates.
Never share your Perfect Key or recovery phraseNobody at cryptomaan, BTC Direct or NGRAVE will ever request them, whether by email, phone or chat. And don't enter them when a site or app prompts you for them.
Download NGRAVE LIQUID from ngrave.io/en/liquid onlyAvoid finding the app through a search engine or an advert, as counterfeit apps that steal Perfect Keys or recovery phrases can appear there.
Your NGRAVE ZERO
NGRAVE
NGRAVE
1Verify first
How to tell if your NGRAVE is the real thing
- Power on the ZERO for the first time: the device prompts you to scan a QR code on NGRAVE's website.
- Scan that QR code with the ZERO's camera; this 'cryptographic attestation' confirms the device is authentic and was built by NGRAVE.
- At every start-up the ZERO verifies the firmware signature on its own; if it doesn't match, the device won't boot.
- If the box looks opened or damaged, leave the package untouched, take pictures and email [email protected].
- Packaging seal
- The ZERO itself can't be opened without leaving damage or marks
- In the box
- ZERO: 1 ZERO, 1 USB-C cable, manuals. ZERO + GRAPHENE: also 1 GRAPHENE (upper and lower plate) and 1 punch pen
2Getting started
Only download the software fromngrave.io/en/liquid
- App
- NGRAVE LIQUID (iOS and Android)
- Need a phone or computer?
- Setup takes place on the ZERO itself, but at first start-up the ZERO scans a QR code on NGRAVE's website for the authenticity check. Balances and transactions require the LIQUID app on a phone (or MetaMask/Rabby); firmware updates require a computer
- Phone
- Android 12+, iOS (iPhone 6 or newer)
- Computer
- No desktop app. For firmware updates: Windows 10+ or macOS 12 recommended, Linux via the command line. Usable on a computer with the MetaMask and Rabby browser extensions
3Backup and access
- Backup
- NGRAVE Perfect Key (64 hexadecimal characters, equal to a 24-word recovery phrase), to be stored on the stainless steel GRAPHENE plates (in the bundle or sold on their own); the 24 words can be shown via Settings > Display secret key. Since firmware 1.5 a new wallet can only be created as a Perfect Key; importing an existing 12, 15, 18 or 24-word recovery phrase still works
- PIN code
- 8-digit PIN code on a keypad whose digits keep moving around, optionally combined with a fingerprint; after 10 incorrect PINs the device wipes itself (when unlocking by fingerprint you're offered the option to wipe after 5 failed attempts). Sensors also wipe the device if it is opened
- Passphrase
- Yes; via Settings > Passphrase, 1 to 512 characters, case-sensitive, entered on the touchscreen. Every passphrase opens a separate hidden wallet; the passphrase is not saved on the ZERO
- Recovering in another wallet
- Yes, the Perfect Key can be converted to 24 words (BIP39) and imported into another ZERO or a different wallet
Restoring, or forgot your code?
4Keeping it current
- Updating firmware
- Through NGRAVE's official update tool on a computer (Windows 10+ or macOS 12 recommended; Linux via the command line) with the USB-C cable in 'update mode'. Only NGRAVE-signed firmware gets installed; downgrading is not possible
More about this wallet
- Third-party wallets
- MetaMask and Rabby Wallet; since firmware 1.8 the ZERO uses the Universal QR protocol (open UR standard), which opens the door to more wallets
- Coins supported
- NGRAVE's current list
- BTC Direct integration
- Yes
- Support from NGRAVE
- NGRAVE support pageContact
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- NGRAVE on cryptomaan.eu
If the brand's manual says something different from this page, go with the brand's manual.
Still stuck? Our customer service team is happy to help.
Updated 11 October 2026
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