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Getting started with your Ledger

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Own a Ledger? Open your model below. We explain how to confirm it is authentic, where to download Ledger Wallet, where the manufacturer's own manual lives and how to manage the backup, PIN code and firmware updates.

Never share your recovery phraseNobody at cryptomaan, BTC Direct or Ledger will ever request it, whether by email, phone or chat. And don't enter it when a site or app prompts you for it.
Download Ledger Wallet from ledger.com/start onlyAvoid finding the app through a search engine or an advert, as counterfeit apps that steal recovery phrases can appear there.

Select your Ledger

Ledger

Ledger Flex

1Verify first

How to tell if your Ledger Flex is the real thing
  1. Buy from Ledger or an official reseller.
  2. Go through the contents of the box.
  3. The Recovery Sheet should be blank.
  4. The device boots to a welcome screen and does not ask for an existing PIN; you pick your own PIN code.
  5. Run the Ledger Genuine Check in the Ledger Wallet app: during installation, or via My Ledger, which should read 'Your device is genuine'.
Packaging seal
Yes: all Flex boxes have an anti-tamper seal. There is no plastic film around the box.
In the box
1 Ledger Flex, 1 USB-C to USB-C cable, 3 Recovery Sheets, 1 Ledger Recovery Key, manual

2Getting started

Only download the software fromledger.com/start
App
Ledger Wallet (previously Ledger Live)
Need a phone or computer?
Setup is possible without the app, but Ledger strongly recommends the Ledger Wallet app on a smartphone or computer. The app is needed to add apps, update Ledger OS and verify authenticity; reviewing and signing happen on the device
Phone
Android 10+, iOS 15+
Computer
Windows 10+ (64-bit), macOS 12 (Monterey)+, Ubuntu 20.04+ (64-bit); no ARM builds of Windows or Ubuntu; not compatible with Chromebooks

3Backup and access

Backup
24-word recovery phrase on paper (Recovery Sheet), Ledger Recovery Key (included NFC card with PIN code), Ledger Recover (optional subscription)
PIN code
PIN code of 4 to 8 digits; the device erases itself after 3 failed attempts
Passphrase
Yes, up to 100 characters; set on the device as a temporary passphrase or tied to a second PIN code
Recovering in another wallet
Yes, the 24-word recovery phrase follows the BIP39 standard and can be restored in other wallets that support BIP39
Restoring, or forgot your code?

4Keeping it current

Updating firmware
Ledger OS updates through the Ledger Wallet app on desktop or mobile; the model still gets updates

More about this wallet

Third-party wallets
MetaMask, Phantom, Rabby, Electrum, Sparrow, Rainbow, Zerion, MyEtherWallet, Guarda and more (50+ in total)
Coins supported
Ledger's current list
BTC Direct integration
Yes
Support from Ledger
Ledger support page
Guarantee
2-year warranty through cryptomaan.eu Warranty and complaints
Ledger Nano Gen5

1Verify first

How to tell if your Ledger Nano Gen5 is the real thing
  1. Buy from Ledger or an official reseller.
  2. Go through the contents of the box.
  3. The Recovery Sheet should be blank.
  4. The device boots to a welcome screen and does not ask for an existing PIN; you pick your own PIN code.
  5. Run the Ledger Genuine Check in the Ledger Wallet app: during installation, or via My Ledger, which should read 'Your device is genuine'.
Packaging seal
Yes
In the box
1 Ledger Nano Gen5, 1 USB-C to USB-C cable, 3 Recovery Sheets, 1 Ledger Recovery Key, safety and regulatory leaflet

2Getting started

Only download the software fromledger.com/start
App
Ledger Wallet (previously Ledger Live)
Need a phone or computer?
Setup is possible without the app, but Ledger strongly recommends the Ledger Wallet app on a smartphone or computer. The app is needed to add apps, update Ledger OS and verify authenticity; reviewing and signing happen on the device
Phone
Android 10+, iOS 15+
Computer
Windows 10+ (64-bit), macOS 12 (Monterey)+, Ubuntu 20.04+ (64-bit); no ARM builds of Windows or Ubuntu; not compatible with Chromebooks

3Backup and access

Backup
24-word recovery phrase on paper (Recovery Sheet), Ledger Recovery Key (included NFC card with PIN code), Ledger Recover (optional subscription)
PIN code
PIN code of 4 to 8 digits; the device erases itself after 3 failed attempts
Passphrase
Yes, up to 100 characters; set on the device as a temporary passphrase or tied to a second PIN code
Recovering in another wallet
Yes, the 24-word recovery phrase follows the BIP39 standard and can be restored in other wallets that support BIP39
Restoring, or forgot your code?

4Keeping it current

Updating firmware
Ledger OS updates through the Ledger Wallet app on desktop or mobile; the model still gets updates

More about this wallet

Third-party wallets
MetaMask, Phantom, Rabby, Electrum, Sparrow, Rainbow, Zerion, MyEtherWallet, Guarda and more (50+ in total)
Coins supported
Ledger's current list
BTC Direct integration
Yes
Support from Ledger
Ledger support page
Guarantee
2-year warranty through cryptomaan.eu Warranty and complaints
Ledger Stax

1Verify first

How to tell if your Ledger Stax is the real thing
  1. Buy from Ledger or an official reseller.
  2. Go through the contents of the box.
  3. The Recovery Sheet should be blank.
  4. The device boots to a welcome screen and does not ask for an existing PIN; you pick your own PIN code.
  5. Run the Ledger Genuine Check in the Ledger Wallet app: during installation, or via My Ledger, which should read 'Your device is genuine'.
In the box
1 Ledger Stax, 1 USB-C to USB-C cable, 3 Recovery Sheets, 1 Ledger Stax Magnet Shell, 1 Ledger Recovery Key, manual

2Getting started

Only download the software fromledger.com/start
App
Ledger Wallet (previously Ledger Live)
Need a phone or computer?
Setup is possible without the app, but Ledger strongly recommends the Ledger Wallet app on a smartphone or computer. The app is needed to add apps, update Ledger OS and verify authenticity; reviewing and signing happen on the device
Phone
Android 10+, iOS 15+
Computer
Windows 10+ (64-bit), macOS 12 (Monterey)+, Ubuntu 20.04+ (64-bit); no ARM builds of Windows or Ubuntu; not compatible with Chromebooks

3Backup and access

Backup
24-word recovery phrase on paper (Recovery Sheet), Ledger Recovery Key (included NFC card with PIN code), Ledger Recover (optional subscription)
PIN code
PIN code of 4 to 8 digits; the device erases itself after 3 failed attempts
Passphrase
Yes, up to 100 characters; set on the device as a temporary passphrase or tied to a second PIN code
Recovering in another wallet
Yes, the 24-word recovery phrase follows the BIP39 standard and can be restored in other wallets that support BIP39
Restoring, or forgot your code?

4Keeping it current

Updating firmware
Ledger OS updates through the Ledger Wallet app on desktop or mobile; the model still gets updates

More about this wallet

Third-party wallets
MetaMask, Phantom, Rabby, Electrum, Sparrow, Rainbow, Zerion, MyEtherWallet, Guarda and more (50+ in total)
Coins supported
Ledger's current list
BTC Direct integration
Yes
Support from Ledger
Ledger support page
Guarantee
2-year warranty through cryptomaan.eu Warranty and complaints
Ledger Nano S Plus

1Verify first

How to tell if your Ledger Nano S Plus is the real thing
  1. Buy from Ledger or an official reseller.
  2. Go through the contents of the box.
  3. The Recovery Sheet should be blank.
  4. The device boots to the 'Welcome to Ledger Nano S Plus' screen and does not ask for an existing PIN; you pick your own PIN code.
  5. The Ledger Genuine Check in the Ledger Wallet app runs during installation and each time you connect to My Ledger.
In the box
1 Ledger Nano S Plus, 1 USB-C to USB-A cable, 3 Recovery Sheets, 1 keychain strap, safety and regulatory leaflet

2Getting started

Only download the software fromledger.com/start
App
Ledger Wallet (previously Ledger Live)
Need a phone or computer?
Yes: the device has no battery and only works when plugged into a computer or Android phone over USB. PIN code and recovery phrase are set on the device itself; adding apps, accounts and transactions require the Ledger Wallet app
Phone
Android 10+ (via USB cable); not compatible with iOS
Computer
Windows 10+ (64-bit), macOS 12 (Monterey)+, Ubuntu 20.04+ (64-bit); no ARM builds of Windows or Ubuntu; not compatible with Chromebooks

3Backup and access

Backup
24-word recovery phrase on paper (Recovery Sheet), Ledger Recover (optional subscription). The Ledger Recovery Key does not work with this model (no NFC)
PIN code
PIN code of 4 to 8 digits; the device erases itself after 3 failed attempts
Passphrase
Yes, up to 100 characters; set on the device as a temporary passphrase or tied to a second PIN code
Recovering in another wallet
Yes, the 24-word recovery phrase follows the BIP39 standard and can be restored in other wallets that support BIP39
Restoring, or forgot your code?

4Keeping it current

Updating firmware
Ledger OS updates through the Ledger Wallet app on desktop, or on Android over USB; the model still gets updates

More about this wallet

Third-party wallets
MetaMask, Phantom, Rabby, Electrum, Sparrow, Rainbow, Zerion, MyEtherWallet, Guarda and more (50+ in total)
Coins supported
Ledger's current list
BTC Direct integration
Yes
Support from Ledger
Ledger support page
Guarantee
2-year warranty through cryptomaan.eu Warranty and complaints
Ledger Nano X

1Verify first

How to tell if your Ledger Nano X is the real thing
  1. Buy from Ledger or an official reseller.
  2. Go through the contents of the box.
  3. The Recovery Sheet should be blank.
  4. The device boots to the 'Welcome to Ledger Nano X' screen and does not ask for an existing PIN; you pick your own PIN code.
  5. The Ledger Genuine Check in the Ledger Wallet app runs during installation and each time you connect to My Ledger.
In the box
1 Ledger Nano X, 1 USB-C to USB-A cable, 3 Recovery Sheets, 1 keychain strap, safety and regulatory leaflet

2Getting started

Only download the software fromledger.com/start
App
Ledger Wallet (previously Ledger Live)
Need a phone or computer?
Yes: PIN code and recovery phrase are set on the device itself, but adding apps and accounts, checking balances and transacting require the Ledger Wallet app on a computer or smartphone
Phone
Android 10+, iOS 15+
Computer
Windows 10+ (64-bit), macOS 12 (Monterey)+, Ubuntu 20.04+ (64-bit); no ARM builds of Windows or Ubuntu; not compatible with Chromebooks

3Backup and access

Backup
24-word recovery phrase on paper (Recovery Sheet), Ledger Recover (optional subscription). The Ledger Recovery Key does not work with this model (no NFC)
PIN code
PIN code of 4 to 8 digits; the device erases itself after 3 failed attempts
Passphrase
Yes, up to 100 characters; set on the device as a temporary passphrase or tied to a second PIN code
Recovering in another wallet
Yes, the 24-word recovery phrase follows the BIP39 standard and can be restored in other wallets that support BIP39
Restoring, or forgot your code?

4Keeping it current

Updating firmware
Ledger OS updates through the Ledger Wallet app: on desktop or Android over USB, or over Bluetooth in the mobile app (from Ledger OS 2.4.1); the model still gets updates

More about this wallet

Third-party wallets
MetaMask, Phantom, Rabby, Electrum, Sparrow, Rainbow, Zerion, MyEtherWallet, Guarda and more (50+ in total)
Coins supported
Ledger's current list
BTC Direct integration
Yes
Support from Ledger
Ledger support page
Guarantee
2-year warranty through cryptomaan.eu Warranty and complaints

If the brand's manual says something different from this page, go with the brand's manual.

Still stuck? Our customer service team is happy to help.

Updated 11 October 2026

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