Getting started with your Keystone

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Own a Keystone 3 Pro? Below we explain how to confirm it is authentic, where to download Keystone Nexus, where the manufacturer's own manual lives and how to manage the backup, PIN code and firmware updates.

Never share your recovery phraseNobody at cryptomaan, BTC Direct or Keystone will ever request it, whether by email, phone or chat. And don't enter it when a site or app prompts you for it.

Download Keystone Nexus from keyst.one/nexus onlyAvoid finding the app through a search engine or an advert, as counterfeit apps that steal recovery phrases can appear there.

Your Keystone 3 Pro

Keystone

Keystone 3 Pro

1Verify first

How to tell if your Keystone 3 Pro is the real thing

Go to keyst.one/authentication (Device Verification) on a computer and click 'Scan QR Code'.
Use the Keystone's camera to scan the QR code on the website.
Enter the verification code that appears on the Keystone into the website and view the result.
If verification fails, stop using the device, do not enter any recovery phrase and email [email protected]. Keystone advises running this check on arrival, before first use.

Keystone authenticity checkguide.keyst.one More on the authenticity checkkeyst.one

Packaging seal: Authenticity is confirmed with Device Verification; the device additionally has an anti-tamper mechanism
In the box: 1 Keystone 3 Pro, 1 USB-C to USB-C cable, 1 manual, 6 seed phrase sheets, 1 jelly tape; no microSD card

2Getting started

Only download the software fromkeyst.one/nexuskeyst.one/get-startedStart page

Official manualguide.keyst.one

App: Keystone Nexus (iOS and Android)
Need a phone or computer?: No for setup: that happens entirely on the device. Balances and transactions require a software wallet on a phone or computer; Device Verification and firmware updates require a computer
Phone: Android, iOS 16.6+ for the Keystone Nexus app
Computer: No dedicated desktop app; works on a computer with browser extensions (MetaMask, Rabby, OKX) and desktop wallets (Sparrow) via QR code or USB

3Backup and access

Backup: Recovery phrase of 24 words (default) or 12 words on the included seed phrase sheets, or Shamir Backup (recovery phrase split into several parts, e.g. 2-of-3). One device manages up to 3 recovery phrases, each with a password of its own
PIN code: PIN (digits) or password (digits, letters and symbols), combined with a fingerprint (up to 3 fingerprints) for unlocking and signing. Forgotten password: reset it by verifying the recovery phrase. If the device is opened, the anti-tamper mechanism wipes all sensitive data
Passphrase: Yes; create it via Device Settings > Wallet Settings > Passphrase and enter it on the touchscreen. The passphrase is not saved and has to be re-entered after every restart (also possible via 'Passphrase Quick Access' on the lock screen)
About the passphraseguide.keyst.one
Recovering in another wallet: Yes, restorable in any wallet that supports BIP39; mind the derivation path, which varies by brand (BTC and ETH match Ledger, other coins may not)

Restoring, or forgot your code?

Passcode forgottenguide.keyst.one

4Keeping it current

Updating firmware: Via microSD card (FAT32, file keystone3.bin) or via USB at keyst.one/firmware in Chrome (WebUSB); at least 40% battery

Firmware update, step by stepguide.keyst.one Download firmwarekeyst.one

More about this wallet

Third-party wallets: MetaMask, OKX, Rabby, Solflare, Backpack, Keplr, Tonkeeper, BlueWallet, Sparrow, Nunchuk, UniSat, Eternl, Lace, NuFi, Safe, XRP Toolkit, Feather and more (45+ in total)
Coins supported: Keystone's current list
BTC Direct integration: No
Support from Keystone: Frequently asked questionsSubmit a request
Guarantee: 2-year warranty through cryptomaan.eu Warranty and complaints
Product page: Keystone 3 Pro on cryptomaan.eu

If the brand's manual says something different from this page, go with the brand's manual.

Still stuck? Our customer service team is happy to help.

Updated 11 October 2026