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Getting started with your BitBox
Own a BitBox? Open your model below. We explain how to confirm it is authentic, where to download the BitBoxApp, where the manufacturer's own manual lives and how to manage the backup, device password and firmware updates.
Never share your recovery phraseNobody at cryptomaan, BTC Direct or BitBox will ever request it, whether by email, phone or chat. And don't enter it when a site or app prompts you for it. Store the microSD card with your backup somewhere safe as well.
Download the BitBoxApp from bitbox.swiss/start onlyAvoid finding the app through a search engine or an advert, as counterfeit apps that steal recovery phrases can appear there.
Select your BitBox
BitBox
BitBox02 Nova
1Verify first
How to tell if your BitBox02 Nova is the real thing
- Make sure the clear vacuum bag with its grey pattern is intact along all four sealed edges.
- Plug in the device: the BitBoxApp runs the Attestation Check automatically before you unlock it.
- If a warning appears, stop and reach out to BitBox support.
- Packaging seal
- Yes, the device comes in a clear, vacuum-sealed bag with a grey pattern along all four edges
- In the box
- 1 BitBox02 Nova, 1 microSD card, 1 USB-C extension cable, 1 USB-A to USB-C adapter, 1 USB-C to Lightning adapter, rubber pulls, stickers
2Getting started
Only download the software frombitbox.swiss/start
- App
- BitBoxApp (Windows, macOS, Linux, Android, iOS and iPadOS)
- Need a phone or computer?
- Yes, setup runs through the BitBoxApp on a computer, Android device, iPhone or iPad
- Phone
- Android 9+ (via USB-C), iOS 16+ and iPadOS 16+ (via Bluetooth)
- Computer
- Windows 10+, macOS 12+, Linux (x86_64)
3Backup and access
- Backup
- Backup on the included microSD card (not encrypted by default); optionally write down the recovery words (24 words by default, BIP39; 12 words is also possible)
- PIN code
- Device password instead of a PIN code, entered on the device itself; after 10 failed attempts the device resets and you have to restore from the backup. On the Nova, a hardware counter enforces that limit of 10 attempts
- Passphrase
- Yes, optional passphrase of up to 149 characters (standard ASCII characters); enable it in the BitBoxApp (Settings > Manage device > Expert settings > Passphrase) and enter it on the device
- Recovering in another wallet
- Yes, the recovery words follow BIP39 and can be restored on another hardware wallet that supports BIP39
Restoring, or forgot your code?
4Keeping it current
Action neededUse the BitBoxApp to confirm your firmware is 9.26.5 or newer, and update if it isn't. That release resolves the issues BitBox disclosed in August 2026. No exploitation has been reported.
- Updating firmware
- Through the BitBoxApp (Settings > Manage device > Firmware); the firmware is bundled with the app and an update does not change which coins are supported
More about this wallet
- Third-party wallets
- Bitcoin: Electrum, Sparrow, Specter, Wasabi. Multi Edition also: MyEtherWallet, Rabby and NuFi (Ethereum and EVM networks), AdaLite and NuFi (Cardano)
- Coins supported
- BitBox's current list
- BTC Direct integration
- Yes
- Support from BitBox
- BitBox support pageContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- BitBox02 Nova on cryptomaan.eu
BitBox 02 - Bitcoin only edition
1Verify first
How to tell if your BitBox 02 - Bitcoin only edition is the real thing
- Make sure the clear vacuum bag with its grey pattern is intact along all four sealed edges.
- Plug in the device: the BitBoxApp runs the Attestation Check automatically before you unlock it.
- If a warning appears, stop and reach out to BitBox support.
- Packaging seal
- Yes, the device comes in a clear, vacuum-sealed bag with a grey pattern along all four edges
- In the box
- 1 BitBox02, 1 microSD card, 1 USB-C extension cable, 1 USB-A to USB-C adapter, rubber pulls, stickers
2Getting started
Only download the software frombitbox.swiss/start
- App
- BitBoxApp (Windows, macOS, Linux, Android)
- Need a phone or computer?
- Yes, setup runs through the BitBoxApp on a computer or Android device
- Phone
- Android 9+ with USB-OTG; iOS is not supported
- Computer
- Windows 10+, macOS 12+, Linux (Debian 11.6+, Ubuntu 22.04+, Fedora 36+), 64-bit only; Chromebooks don't work
3Backup and access
- Backup
- Backup on the included microSD card (not encrypted by default); optionally write down the recovery words (24 words by default, BIP39; 12 words is also possible)
- PIN code
- Device password instead of a PIN code, entered on the device itself; after 10 failed attempts the device resets and you have to restore from the backup
- Passphrase
- Yes, optional passphrase of up to 149 characters (standard ASCII characters); enable it in the BitBoxApp (Settings > Manage device > Expert settings > Passphrase) and enter it on the device
- Recovering in another wallet
- Yes, the recovery words follow BIP39 and can be restored on another hardware wallet that supports BIP39
Restoring, or forgot your code?
4Keeping it current
Action neededUse the BitBoxApp to confirm your firmware is 9.26.5 or newer, and update if it isn't. That release resolves the issues BitBox disclosed in August 2026. No exploitation has been reported.
- Updating firmware
- Through the BitBoxApp (Settings > Manage device > Firmware); the firmware is bundled with the app
More about this wallet
- Third-party wallets
- Electrum, Sparrow, Specter, Wasabi
- BTC Direct integration
- Yes
- Support from BitBox
- BitBox support pageContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
BitBox 02 - Multi edition
1Verify first
How to tell if your BitBox 02 - Multi edition is the real thing
- Make sure the clear vacuum bag with its grey pattern is intact along all four sealed edges.
- Plug in the device: the BitBoxApp runs the Attestation Check automatically before you unlock it.
- If a warning appears, stop and reach out to BitBox support.
- Packaging seal
- Yes, the device comes in a clear, vacuum-sealed bag with a grey pattern along all four edges
- In the box
- 1 BitBox02, 1 microSD card, 1 USB-C extension cable, 1 USB-A to USB-C adapter, rubber pulls, stickers
2Getting started
Only download the software frombitbox.swiss/start
- App
- BitBoxApp (Windows, macOS, Linux, Android)
- Need a phone or computer?
- Yes, setup runs through the BitBoxApp on a computer or Android device
- Phone
- Android 9+ with USB-OTG; iOS is not supported
- Computer
- Windows 10+, macOS 12+, Linux (Debian 11.6+, Ubuntu 22.04+, Fedora 36+), 64-bit only; Chromebooks don't work
3Backup and access
- Backup
- Backup on the included microSD card (not encrypted by default); optionally write down the recovery words (24 words by default, BIP39; 12 words is also possible)
- PIN code
- Device password instead of a PIN code, entered on the device itself; after 10 failed attempts the device resets and you have to restore from the backup
- Passphrase
- Yes, optional passphrase of up to 149 characters (standard ASCII characters); enable it in the BitBoxApp (Settings > Manage device > Expert settings > Passphrase) and enter it on the device
- Recovering in another wallet
- Yes, the recovery words follow BIP39 and can be restored on another hardware wallet that supports BIP39
Restoring, or forgot your code?
4Keeping it current
Action neededUse the BitBoxApp to confirm your firmware is 9.26.5 or newer, and update if it isn't. That release resolves the issues BitBox disclosed in August 2026. No exploitation has been reported.
- Updating firmware
- Through the BitBoxApp (Settings > Manage device > Firmware); the firmware is bundled with the app and an update does not change which coins are supported
More about this wallet
- Third-party wallets
- Bitcoin: Electrum, Sparrow, Specter, Wasabi. Ethereum and EVM networks: MyEtherWallet, Rabby, NuFi. Cardano: AdaLite, NuFi
- Coins supported
- BitBox's current list
- BTC Direct integration
- Yes
- Support from BitBox
- BitBox support pageContact form
- Guarantee
- 2-year warranty through cryptomaan.eu Warranty and complaints
- Product page
- BitBox 02 - Multi edition on cryptomaan.eu
If the brand's manual says something different from this page, go with the brand's manual.
Still stuck? Our customer service team is happy to help.
Updated 11 October 2026
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